adafruit_bno055 / .github / ISSUE_TEMPLATE.md @ a64dd7d6
History | View | Annotate | Download (2.563 KB)
1 | cac43ed4 | Tony DiCola | Thank you for opening an issue on an Adafruit Arduino library repository. To |
---|---|---|---|
2 | improve the speed of resolution please review the following guidelines and |
||
3 | common troubleshooting steps below before creating the issue: |
||
4 | |||
5 | - **Do not use GitHub issues for troubleshooting projects and issues.** Instead use |
||
6 | the forums at http://forums.adafruit.com to ask questions and troubleshoot why |
||
7 | something isn't working as expected. In many cases the problem is a common issue |
||
8 | that you will more quickly receive help from the forum community. GitHub issues |
||
9 | are meant for known defects in the code. If you don't know if there is a defect |
||
10 | in the code then start with troubleshooting on the forum first. |
||
11 | |||
12 | - **If following a tutorial or guide be sure you didn't miss a step.** Carefully |
||
13 | check all of the steps and commands to run have been followed. Consult the |
||
14 | forum if you're unsure or have questions about steps in a guide/tutorial. |
||
15 | |||
16 | - **For Arduino projects check these very common issues to ensure they don't apply**: |
||
17 | |||
18 | - For uploading sketches or communicating with the board make sure you're using |
||
19 | a **USB data cable** and **not** a **USB charge-only cable**. It is sometimes |
||
20 | very hard to tell the difference between a data and charge cable! Try using the |
||
21 | cable with other devices or swapping to another cable to confirm it is not |
||
22 | the problem. |
||
23 | |||
24 | - **Be sure you are supplying adequate power to the board.** Check the specs of |
||
25 | your board and plug in an external power supply. In many cases just |
||
26 | plugging a board into your computer is not enough to power it and other |
||
27 | peripherals. |
||
28 | |||
29 | - **Double check all soldering joints and connections.** Flakey connections |
||
30 | cause many mysterious problems. See the [guide to excellent soldering](https://learn.adafruit.com/adafruit-guide-excellent-soldering/tools) for examples of good solder joints. |
||
31 | |||
32 | - **Ensure you are using an official Arduino or Adafruit board.** We can't |
||
33 | guarantee a clone board will have the same functionality and work as expected |
||
34 | with this code and don't support them. |
||
35 | |||
36 | If you're sure this issue is a defect in the code and checked the steps above |
||
37 | please fill in the following fields to provide enough troubleshooting information. |
||
38 | You may delete the guideline and text above to just leave the following details: |
||
39 | |||
40 | - Arduino board: **INSERT ARDUINO BOARD NAME/TYPE HERE** |
||
41 | |||
42 | - Arduino IDE version (found in Arduino -> About Arduino menu): **INSERT ARDUINO |
||
43 | VERSION HERE** |
||
44 | |||
45 | - List the steps to reproduce the problem below (if possible attach a sketch or |
||
46 | copy the sketch code in too): **LIST REPRO STEPS BELOW** |